Monday, February 28, 2011

Goair Delay handling/Re-routing

Safety, security and consistent delivery of the basics are the foundation of everything we do. In case of delays at the airport, we make all effort to minimize the inconvenience. Customers are offered refreshments in case the delay is more than 2 hours. We want to offer only the best levels of service to all our customers, occasionally if we fall short of the high standards we have set for our selves we offer the following options to our customers in case of cancellation and delays spanning more than 3 hours / Preponment by 30 Minutes / Unable to provide previously confirmed space:

  • If the booking has been done via a travel agent the amount due would be credited to the Travel Agent?s Account.
  • Reservations made with the mode of payment as cash or Credit Card at Airport ticketing office would be refunded via a demand draft within a period of 15 days.
  • Credit card bookings made via all other mediums would be refunded back on to the credit card within 15 days.

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